Information, Advice and Guidance

What does Information, Advice and Guidance mean?

This just means being able to find the help that you need, such as:

  • Pre-entry information and advice about learning and mentoring opportunities
  • Information about ground rules, policies and procedures and arrangements for support during a programme
  • Finding ways of overcoming barriers which might prevent you from learning, achieving and progressing
  • An individual learning plan based on your learning needs
  • Support in helping you achieve your learning plan goals
  • Meetings that review your progress against your learning goals
  • Help in understanding the learning opportunities available
  • Trained staff to support you to make informed decisions about the path you’ll take
  • Signposting and referrals to other agencies for further support
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The service is:

  • Free
  • Confidential
  • Impartial
  • Open
  • Transparent
  • Accessible
  • Committed to equal opportunities
  • Based on your needs
  • Compliant with the Data Protection Act 1998
  • Approved by the external matrix quality standard

What you can expect from us:

  • We will always be welcoming and friendly
  • We will be clear in explaining about the service we provide
  • We will ensure that our information and guidance is up-to-date and accurate
  • We will provide high-quality resources
  • We will treat personal information in the fullest of confidence. It will never be used without your consent, except where legally required
  • We will be professional and knowledgeable. If there is something we do not know, we will do our utmost to find out more
  • We will treat everyone fairly and equally
  • We will tailor our services according to your needs
  • We will ensure that all staff who work with students and young people have been checked by the Disclosure and Barring Service and have been trained in safeguarding procedures

In return, we expect students and young people to:

  • Attend appointments with us on time
  • Provide us with the relevant information that we need, such as evidence of previous qualifications or work experience
  • Treat our staff members and other people they encounter with respect and politeness
  • Be patient when we make requests for information
  • Switch off mobile phones while attending their appointment
  • Let us know in advance if appointments need to be cancelled or re-scheduled
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