Privacy and Cookies Policy

This privacy notice has been updated to comply with the General Data Protection Regulation (GDPR).

GDPR gives more rights to you as an individual and more obligations to organisations holding your personal data.  One of the rights is to be informed which means we have to give you even more information about the way in which we use, share and store your personal information.

Information you provide

If you enter your details on a contact form, this will generate an automatic enquiry email which is sent to a member of LifeLine Projects staff.  The information is not saved or stored on the website.

Cookies

The LifeLine Projects website uses cookies to store information on your computer. We use these to help provide you with the best experience on our site.

For more information on cookies, please see https://ico.org.uk/for-the-public/online/cookies/

Google Analytics

We use Google Analytics to measure visitors to the LifeLine Projects site. This records what pages you view within our site, how you arrived at our site and some basic information about your computer (e.g. what browser you are using). All of the information gathered is completely anonymous and contains no personally identifiable information.

We use information from Google Analytics to help understand how people both find and use our site, in order to improve the experience.

You can learn more about Google Analytics or opt out if you wish.

Facebook and Twitter

The social media functions on our site, such as Facebook’s Like button, are implemented by embedding code provided and controlled by the relevant network. To provide functionality, they may set third-party cookies which allow them to, for example, show if your friends have liked a page as well. We do not have any access to any information from these third-parties, nor can we control how they use it.

Your rights

Under the GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you.  Briefly, you have the right to access, rectification and erasure of your personal data, to object and restrict processing, data portability, and rights about automated decision making (where this applies).

You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Please contact us if you have a query about the way we process your personal information at info@lifelineprojects.co.uk.

Complaints

LifeLine Projects is committed to providing an excellent service to its customers, beneficiaries and other stakeholders, working in open and accountable ways that build trust and respect.  We welcome any suggestions to improve our services by listening and responding to your views, and in particular responding positively to complaints and by putting mistakes right.  We are committed to dealing with complaints fairly, impartially and quickly.

Please contact us if you have a complaint about the way we have processed your personal information at info@lifelineprojects.co.uk.

Links to other website

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

This privacy notice was last updated in May 2018.

How to contact us

If you want to us about this privacy notice you can email info@lifelineprojects.co.uk. or write to:

LifeLine Projects
LifeLine House
Neville Road
Dagenham
Essex RM8 3QS