LifeLine Projects

Empowered to make better choices

Charlie was referred to the Engage Project when he was in year 10. He had been excluded from school due to issues of bullying, truancy and violence.

When Charlie started with us, he was defiant and argumentative. He disobeyed instruction and was reluctant to listen to anything staff had to say. We realised early on that the first step was to tackle Charlie’s perception that his situation was everyone else’s fault.

We started one-to-one mentoring to help Charlie understand how his choices were affecting his life and other people. We included his mum in some meetings so that she could work with us to help Charlie move forward. We wanted Charlie to see what needed change for him to access education again.

After a few weeks, Charlie’s view of the situation started to change. As his relationship with staff members improved, so did his attitude and behaviour. He began to respect us and showed a desire to change. We were eventually able to slowly reintroduce Charlie to group sessions where he began to enjoy participating.

Charlie is now completely different to the boy we met at the beginning of the project. By the end of his time with us, he engaged so positively. He began to listen to advice and work on aspects of his behaviour that still needed to be improved. Charlie often came in early or stayed late to chat with us. Sometimes he would still get upset, but he was now able to articulate how he was feeling so that these emotions did not escalate.


These articles may contain testimonials by LifeLine staff members and service users of our programmes and/or services. These testimonials reflect the real-life experiences and opinions of such staff members/ service users. However, the experiences are personal to those staff members/ service users and may not necessarily be representative of all staff members/ service users of our programmes and/or services. We do not claim, and you should not assume, that all staff members/ service users will have the same experiences. Individual results may vary.

Testimonials are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear in the newsletter in words as given by the staff members and service users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general audience.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. Staff members/ service users are not paid or otherwise compensated for their testimonials.

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