LifeLine Projects

Returning to work with confidence

Louise was referred to the Keys 4 Change programme as she was at risk of becoming homeless. She has a young son and was living in overcrowded accommodation.

When Louise first met LifeLine staff, they could see that she had very low self-esteem. She had not worked since having her son and felt like her skills and her experience were lost. She just couldn’t imagine re-entering the world of work and felt that she was unemployable due to being a single parent.

Louise didn’t have a support network and we realised that she needed someone to help her see how much potential she had. Louise joined us for a couple of sessions and we helped her complete her CV and draft a cover letter. Seeing her qualifications and experience written down made them more tangible and she started to believe she could find a job. She visibly increased in confidence and seemed much more relaxed. She said that she liked coming to the centre as it was so welcoming. Louise had often been told in the past that she and her son were in the way, and the acceptance and welcome she received from LifeLine made a big difference.

In a short space of time, Louise was ready to start applying for jobs and we helped her prepare for interviews. She now has much more confidence to go back to work and a firm belief in her own abilities.


These articles may contain testimonials by LifeLine staff members and service users of our programmes and/or services. These testimonials reflect the real-life experiences and opinions of such staff members/ service users. However, the experiences are personal to those staff members/ service users and may not necessarily be representative of all staff members/ service users of our programmes and/or services. We do not claim, and you should not assume, that all staff members/ service users will have the same experiences. Individual results may vary.

Testimonials are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear in the newsletter in words as given by the staff members and service users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general audience.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. Staff members/ service users are not paid or otherwise compensated for their testimonials.