In today’s world, we’re accustomed to providing feedback on everything we use or buy, from rating an Amazon delivery to evaluating an Uber driver. A lot of businesses are collecting data. But this isn’t always a priority for charities. They often focus on the hard work of helping people and only later ask for feedback, which then gets filed away. Many non-profit organisations can’t afford to slow down and reflect on their work and the data they gather. We need to change this mindset. Collecting and analysing data is a crucial part of our charitable work and the programme delivery...