LifeLine Projects

LifeLine to continue championing health and care through local Healthwatch

April 22, 2022

LifeLine Projects are delighted to announce we have been appointed by Barking and Dagenham Council to deliver Healthwatch in the borough after a tender process. LifeLine have hosted Healthwatch for the last five years and will continue to ensure that residents’ voices are heard and that their feedback makes a difference.


Healthwatch Barking and Dagenham is your local independent consumer champion for health and social care.

If you use GPs and hospitals, dentists, pharmacies, care homes or other support services in your area, we want to hear about your experiences.

We are independent and have the power to make sure NHS leaders and other decision makers listen to local feedback and improve standards of care.

We can also help you to find reliable and trustworthy information and advice. Last year, the Healthwatch network helped nearly a million people like you to have your say and get the support you need.

Healthwatch Barking and Dagenham is part of a network of over 150 local Healthwatches across the country.

Healthwatch are here to listen to the issues that really matter to people and to hear about your experiences of using local health and social care services. We’re entirely independent and impartial, and anything you share with us is confidential. Healthwatch uses your feedback to better understand the challenges facing the NHS and other care providers and we make sure your experiences improve health and care for everyone – locally and nationally. We can also help you to get the information and advice you need to make the right decisions for you and to get the support you deserve.

In the coming months, the team will work on building a stronger Healthwatch team of both staff and volunteers to ensure that local people continue to have their voices heard. We look forward to seeing people of Barking and Dagenham get involved – both residents, and those working in the borough.
—Nathan Singleton, LifeLine Projects CEO

Healthwatch provides a strong voice for all age groups in the community, including children, young people and families. We are keen for people to get involved, everyone is welcome, and everyone’s story matters. There are a number of ways local people can take part—you can share your views, join our newsletter, or even volunteer with us. —Manisha Modhvadia, Acting Healthwatch Manager

At some point in our lives, either ourselves or loved ones will need to access health or care services and—let’s be honest—we, of course, want them to be good quality. That’s why it’s really important that you share your experiences—whether good or bad, happy or sad.

If you’ve had a negative experience, it’s easy to think there’s no point in complaining, that ‘nothing ever changes’. Or, if you’ve had a great experience, you might ‘wish you could say thank you’ but didn’t know how to. Remember, your feedback is helping to improve people’s lives. So, if you need advice, or you’re ready to tell your story—we’re here to listen.

Remember every story that is shared brings useful information and insightful evidence to local Healthwatch as they have a power to challenge decision makers.

So why not connect with us and make a difference?

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These articles may contain testimonials by LifeLine staff members and service users of our programmes and/or services. These testimonials reflect the real-life experiences and opinions of such staff members/service users. However, the experiences are personal to those staff members/service users and may not necessarily be representative of all staff members/service users of our programmes and/or services. We do not claim, and you should not assume, that all staff members/service users will have the same experiences. Individual results may vary.

Testimonials are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear in the newsletter in words as given by the staff members and service users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general audience.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. Staff members/service users are not paid or otherwise compensated for their testimonials.


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