LifeLine Projects

LifeLine shortlisted for CYP Now Charity Award

We are proud to announce that LifeLine Projects have been shortlisted for The Children and Young People’s Charity Award in the CYP Now Awards 2021.

The Children and Young People’s Charity Award recognises the charity that “has made the most impressive contribution, at a local or national level, in improving the life chances of children, young people or families.” The work of the charity will “have been driven through a combination of innovative practice, effective partnership working or campaigning for change.”

What we do

LifeLine Projects was founded in 2000 by a group of volunteers from a local church in East London who saw a need in their local community. Realising that they could be part of the solution, they began working with isolated and marginalised women and young people to help them become agents for change within their community.

Since then, we’ve grown from a small organisation with just two part-time members of staff, to a charity employing over 70 members of staff with great impact and national reach.

Our approach to working with young people is to walk alongside them on their difficult and occasionally traumatic journey into adulthood. We see the best in young people—we acknowledge their worries and appreciate the positive and impactful contributions they have to their families and community. But we do more than just invest in young people–we champion them and help them realise their own amazing transformations on their journey into adulthood.

This approach to supporting and helping disadvantaged young people has led them to turn away from knife crime and gangs, to improve their school attendance, gain a vision for their future and improve their relationships with family and community.

We endeavour to cultivate long-term relationships with disadvantaged young people through listening and collaboration. These are key in creating and developing the kind of young people that we need for the future.

We want to see these young people grow up to be society’s best contributors and its next leaders. We believe that everyone should have the opportunity to reach their full potential. We believe that no-one should be left isolated from their community.

What we've achieved

The closing of schools during lockdown meant the loss of the structure and support they offer, which has had a significant negative effect on the wellbeing of young people. Due to this, our SW!TCH teams adapted the way they work with young people, using more frequent informal contact to ensure they keep aware of each young person’s situation.

One of the biggest challenges we faced during the pandemic were the lockdowns. Many of our projects are built around personal contact, so we’ve had to work hard to ensure that our teams could maintain an ongoing one-to-one relationship with as many our services users as possible.

For the young people we work with through our SW!TCH projects, a wide range of positive activities were held online while we still attempted in-person activities that could be done in a COVID-safe manner. Our youth workers turned to video calls, instant messaging, and social media were great ways to keep in touch with young people on an informal basis without needing them to commit to full sessions.

young people engaged in one-to-one mentoring
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average increase in reported wellbeing score
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felt confident in our advice and guidance
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developed a trusted relationship
young people trained
as SW!TCH Ambassadors

SW!TCH Ambassadors receive leadership training and personal development to support them to become leaders and positive influencers in their community

New ways of support

The closure of schools has also placed a much greater pressure on parents as a result. Seeing the need, our SW!TCH team began holding weekly online ‘coffee mornings’ for parents where they could share issues and receive support not just from the team but from each other.

Many special guests also joined these coffee mornings to offer their support, including a member of the Met Police’s Gangs Unit to answer parents’ pressing questions relating to gangs and youth violence.

Building on this, we also began to offer more structured support by developing the Champions Support Network. Supported by funding from London’s Violence Reduction Unit via Barking and Dagenham, Redbridge, and Havering Councils, we were able to train parents and carers from the local area so that they could offer their knowledge and expertise to other parents and carers in need. The Champions Support team have been working closely with our SW!TCH teams to ensure that whole families are receiving the support they need.


These articles may contain testimonials by LifeLine staff members and service users of our programmes and/or services. These testimonials reflect the real-life experiences and opinions of such staff members/ service users. However, the experiences are personal to those staff members/ service users and may not necessarily be representative of all staff members/ service users of our programmes and/or services. We do not claim, and you should not assume, that all staff members/ service users will have the same experiences. Individual results may vary.

Testimonials are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear in the newsletter in words as given by the staff members and service users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general audience.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. Staff members/ service users are not paid or otherwise compensated for their testimonials.